> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ntropy.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ntropy.com/_mcp/server.

# Reporting wrong results

The [Reports API](/documentation/api/reports) allows you to report incorrect results from the enrichment process and
get notified of any corrections that are enacted by our QA team via [webhooks](/webhooks). All reports that are 
submitted are integrated in a feedback loop that continuously that improves our internal databases, models and results. 

A report can take between one hour and (less commonly) a few weeks, depending on the complexity of the issue.

# Submitting a report

When you encounter a transaction that has incorrect results, you can report it. To submit a report you need to provide
a `description` of what is wrong with the transaction, the `fields` that are affected and the `transaction_id` of the
transaction in question:

<EndpointRequestSnippet endpoint="POST /v3/reports" />
<Accordion title="See the full raw output">
    <EndpointResponseSnippet endpoint="POST /v3/reports" />
</Accordion>

# Viewing the progress of the report
When the report is submitted, it is evaluated by our QA team and goes through several stages:

| status   | description                                                                                           |
|----------|-------------------------------------------------------------------------------------------------------|
| open     | a newly created report                                                                                |
| pending  | the report is being investigated                                                                      |
| rejected | the original enrichment output was deemed correct or we couldn't resolve it, check `rejection_reason` |
| resolved | the issue has been resolved                                                                           |

<Note> For production systems we strongly recommend setting up [webhooks](/webhooks) to be notified about any changes
in the correction process. </Note>

To explicitly check on the status of a report:
<EndpointRequestSnippet endpoint="GET /v3/reports/{id}" />
<Accordion title="See the full raw output">
    <EndpointResponseSnippet endpoint="GET /v3/reports/{id}" />
</Accordion>


-------------------------------------------------------------------------